Terms and Conditions

Last updated: May 6, 2026

1. Introduction

1.1 Purpose Statement: Welcome to Rahatok. These Terms and Conditions establish the rules for using our services and govern the relationship between Rahatok L.L.C. ("Rahatok," "we," "us," or "our") and the businesses ("Client," "you," or "your") who use our platform.

1.2 Acceptance Clause: By accessing or using our services, you agree to abide by these Terms and Conditions. Your continued use of our services constitutes your understanding and acceptance of these terms.

2. User Rights and Responsibilities

2.1 User Conduct: Clients are expected to use our services in a lawful, professional manner consistent with their obligations as healthcare providers. Prohibited activities include:

• Using the services to advertise or sell goods or services unrelated to appointment scheduling
• Selling, transferring, or sharing your account or credentials
• Sending unsolicited promotional messages, marketing communications, or spam to patients without their explicit consent and in compliance with applicable telecommunications regulations
• Using the services to provide medical advice, diagnoses, prescriptions, or any form of clinical consultation through the bot
• Attempting to circumvent, disable, or interfere with the security features of the services, including rate limits, authentication mechanisms, or message routing logic
• Using the services in any manner that violates the WhatsApp Business Solution Terms, Meta's Commerce Policies, or any applicable laws governing patient data, telecommunications, or healthcare in your jurisdiction

2.2 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Service Description

3.1 Overview of Services: Rahatok is a software-as-a-service platform that enables medical clinics to manage patient appointment scheduling through automated WhatsApp Business messaging. The service includes a configurable conversational interface, calendar integration, and a clinic-facing dashboard for managing bookings.

3.2 Modifications Clause: We reserve the right to modify, suspend, or discontinue the services, in whole or in part, at any time. We will provide reasonable notice of material changes that affect your use of the services.

4. Payment Terms

4.1 Fee Structure: You agree to pay the fees applicable to your subscription plan. Payments are processed by Lemon Squeezy, which acts as our Merchant of Record. Accepted payment methods include those supported by Lemon Squeezy, including major credit and debit cards (Visa, Mastercard, American Express, Discover) and PayPal.

4.2 Billing Policies: Subscriptions are billed in advance on a monthly or annual basis depending on your selected plan. Fees are charged in US dollars. All payments are non-refundable except as required by applicable law.

5. Privacy Policy Integration

5.1 Data Handling: Our handling of personal data is described in our Privacy Policy, available at rahatok.com/privacy. For data processed on behalf of clients (including patient information), Rahatok acts as a Data Processor, and the client acts as the Data Controller. The terms governing this relationship are set out in our Data Processing Agreement.

5.2 Cookies Usage: Our website uses minimal, privacy-respecting analytics provided by Cloudflare, which does not set tracking cookies. For details, see our Privacy Policy.

6. Intellectual Property Rights

6.1 Ownership Statement: Rahatok L.L.C. retains all rights, title, and interest in and to the services, including all related intellectual property rights. No rights are granted to you except as expressly set forth in these Terms.

6.2 Client Content Rights: You retain ownership of any data, content, or materials you upload or input into the services ("Client Content"). You grant Rahatok a limited, non-exclusive license to use Client Content solely for the purpose of providing the services to you.

7. WhatsApp Business Account, Third-Party Platforms, and Regulatory Compliance

Rahatok's services rely on the WhatsApp Business Platform operated by Meta Platforms, Inc., and on telecommunications infrastructure operated by Twilio, Inc. and other third-party providers. You acknowledge that:

(a) Use of the services requires you to provision and maintain a WhatsApp Business Account through Meta's onboarding process. You are responsible for the accuracy of the business information provided to Meta and for compliance with Meta's WhatsApp Business Solution Terms, Commerce Policy, and Business Messaging Policy.

(b) Rahatok does not control Meta's or Twilio's policies, pricing, message deliverability, or account status. Suspension, restriction, or termination of your WhatsApp Business Account by Meta or Twilio for any reason is outside Rahatok's control and does not constitute a breach of these Terms by Rahatok.

(c) You are responsible for ensuring that all messages sent through the services comply with applicable telecommunications and consumer protection laws in the jurisdiction where you and your patients are located, including obtaining any required consents from patients before initiating contact.

(d) You are solely responsible for ensuring that your use of the services complies with all healthcare regulations, professional licensing requirements, patient privacy laws, and clinical standards applicable to your practice in your jurisdiction. Rahatok does not provide legal, regulatory, or compliance advice, and our services are not designed to ensure compliance with any specific healthcare regulatory regime.

(e) Rahatok reserves the right to suspend the services for any client whose use of the platform violates Meta's policies, applicable law, or healthcare regulations, where such use creates risk to Rahatok's own platform standing with our service partners.

8. Administrative Tool; No Medical Triage

You acknowledge and agree that Rahatok is an administrative scheduling tool only. The services are not designed, intended, or capable of:

• Providing medical advice, diagnoses, treatment recommendations, or prescriptions
• Triaging patients based on medical urgency, severity, or clinical need
• Identifying medical emergencies or directing patients to emergency services
• Replacing professional medical judgment in any form

You are solely responsible for ensuring that patients with urgent or emergent medical needs are directed to appropriate care channels (such as emergency services, urgent care, or direct contact with clinical staff) through your own communication and operational protocols, independent of the Rahatok platform. Rahatok bears no responsibility for any harm, injury, or adverse outcome arising from a patient's use of the services in connection with a medical emergency.

9. Disclaimer of Warranties

The services are provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise.

To the maximum extent permitted by applicable law, Rahatok expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising out of course of dealing or usage of trade.

Without limiting the foregoing, Rahatok does not warrant that the services will be uninterrupted, error-free, secure, or free from viruses or other harmful components, or that any errors or defects will be corrected. You assume all risk and responsibility for the selection of the services to achieve your intended results, and for your use of the services and the results obtained from such use.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Rahatok's total cumulative liability arising out of or related to these Terms or the services shall not exceed the lesser of (i) the amount paid by you to Rahatok in the six (6) months preceding the event giving rise to the claim, or (ii) one hundred US dollars (US$100).

In no event shall Rahatok be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, or business interruption.

11. HIPAA and Business Associate Agreements

If you are a "Covered Entity" or "Business Associate" as defined under the United States Health Insurance Portability and Accountability Act ("HIPAA"), use of the services in connection with Protected Health Information ("PHI") is subject to the execution of a separate Business Associate Agreement ("BAA") between you and Rahatok. Without an executed BAA in place, you may not use the services to transmit, process, or store PHI as defined under HIPAA. Rahatok's standard services are not designed to be HIPAA-compliant, and the absence of a BAA means the services are not authorized for use with PHI.

12. Termination and Suspension

12.1 Grounds for Termination: We may suspend or terminate your account for breach of these Terms, non-payment of fees, violation of third-party platform policies (including those of Meta or Twilio), or any conduct that we reasonably believe is harmful to other users, our business, or our service partners.

12.2 Consequences of Termination: Upon termination, your access to the services will cease. We will retain or delete your data in accordance with our Privacy Policy and Data Processing Agreement.

13. Dispute Resolution

13.1 Informal Negotiations: Before initiating any formal dispute resolution, the parties agree to attempt to resolve any dispute informally for a period of at least thirty (30) days through direct negotiation.

13.2 Binding Arbitration: If informal negotiations fail, any dispute arising out of or relating to these Terms shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall take place in Bernalillo County, New Mexico, United States. Each party waives the right to participate in any class action.

13.3 Limitation Period: Any cause of action arising out of or related to these Terms must be commenced within one (1) year after the cause of action accrues, or it shall be permanently barred.

13.4 Excessive Arbitration Fees: If the arbitrator determines that the arbitration fees would be prohibitively expensive for you, Rahatok agrees to pay any portion of those fees deemed excessive.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New Mexico, United States, without regard to its conflict of law principles. Any litigation that proceeds in court rather than arbitration shall take place in the state or federal courts located in Bernalillo County, New Mexico.

15. Contact Information

For questions about these Terms and Conditions, you can contact us at:

By using our services, you acknowledge that you have read and agreed to these Terms and Conditions.